1. Eligibility and accounts

You must be at least 18 years old and legally capable of entering a contract. You must provide accurate account information, keep your credentials confidential, and promptly notify us of suspected unauthorized use. You are responsible for all activity under your account and for anyone you authorize to use it. Accounts may not be transferred without our written consent.

2. The Services and early access

Stateli provides tools for creating, editing, publishing, and distributing presentations and marketing for real estate, including editorial copy, photo tools, room descriptions, video, 3D walkthroughs, lead capture, campaign analytics, seller reports, email outreach, social posting, and related services. We may add, change, suspend, or discontinue any feature at any time and do not guarantee that any feature, integration, domain, URL, or published campaign will remain available indefinitely.

Some features are offered as a private beta or early access. Beta features may be incomplete, change without notice, or be withdrawn, and data created during a beta may be reset. Beta features are provided as-is.

3. Your responsibilities

You are solely responsible for:

• the truth, accuracy, completeness, legality, licensing, and regulatory compliance of every listing, statement, image, floor plan, measurement, price, disclosure, and other item you submit, approve, publish, or distribute;
• reviewing all generated or transformed content before use and correcting errors or misleading implications;
• obtaining all permissions, releases, licenses, and consents required for properties, photography, video, music, trademarks, personal information, and other materials, including the seller’s permission to market the property and the homeowner’s permission for any on-site capture;
• complying with real-estate licensing rules, brokerage policies, MLS rules, advertising requirements, fair-housing laws, privacy and marketing laws, intellectual-property laws, and all other applicable laws and professional duties; and
• responding to inquiries and providing any disclosures, brokerage information, or notices required by law.

You must not use the Services to discriminate or steer, misrepresent a property, fabricate material facts, conceal required disclosures, impersonate another person, send unlawful or unsolicited communications, introduce malicious code, scrape or reverse engineer the Services, bypass security or usage limits, or infringe any right of another person.

4. User content and permissions

“User Content” means all data, text, prompts, property information, photographs, video, audio, 3D scans, floor plans, contacts, links, branding, and other materials that you or someone acting for you submits through the Services. As between you and Stateli, you retain ownership of User Content.

You grant Stateli and our contractors and service providers a worldwide, non-exclusive, sublicensable, royalty-free license to host, store, reproduce, modify, adapt, create derivative works from, analyze, display, perform, distribute, and transmit User Content as reasonably necessary to operate, secure, improve, and provide the Services; fulfill your instructions; publish and promote campaigns you make public; enforce these Terms; and comply with law. This license lasts as long as reasonably necessary for those purposes, including backup and legal retention periods.

Each time you upload, import, or approve User Content, you represent and warrant that:

• you own it, or you have a written license or permission from the owner (for example, the photographer, videographer, 3D capture provider, brokerage, or MLS) that allows every use made through the Services, including editing, enhancement, virtual twilight, motion video, derivative works, public display on campaign pages and custom domains, social media posting, email, and printed materials;
• the seller or property owner has authorized you to market the property and to publish images of it, and you have any release required from people, artwork, or trademarks that appear in it;
• importing listing data or photos from an MLS or other source is permitted by that source’s rules and your agreement with it; and
• neither the content nor our permitted use of it will infringe or violate any copyright, trademark, privacy, publicity, contract, or other right, or any law.

You bear sole responsibility for User Content and for any claim that it infringes or violates the rights of others, including claims by photographers and other copyright owners. Stateli does not review User Content for ownership or licensing. We may remove or restrict content at our discretion but have no obligation to monitor or preserve it.

If you believe content on the Services infringes your copyright, send a notice identifying the work, the location of the material, your contact information, and a statement of good-faith belief to legal@stateli.com. We may remove the material and will terminate accounts of repeat infringers in appropriate circumstances.

5. Generated content and automated tools

The Services use automated systems and artificial intelligence to produce or transform text, images, video, classifications, recommendations, measurements, narration, and answers (“Generated Content”). Generated Content may be inaccurate, incomplete, non-unique, or unsuitable for your purpose. Stateli does not represent that Generated Content is original, non-infringing, accurate, or compliant with any MLS, brokerage, advertising, or professional requirement. You assume all risk from using it. Measurements are not appraisals, surveys, or architectural drawings, even when shown with a source label.

• Answers to buyers. Campaign pages can answer visitor questions automatically on your behalf, based on the facts and copy you provide. You are responsible for that information and for following up on questions passed to you.
• Edited photos and video. Enhancement, virtual twilight, and motion tools alter images. We label altered photos on campaign pages, but you are responsible for disclosures required by MLS rules or law wherever you use altered media.
• Stateli Review. Our pre-publish check flags some fair-housing risks and unsupported claims. It is an automated aid, not legal review, and does not guarantee compliance. You decide what to publish, including when you publish over a warning.

6. Leads, visitor activity, and public campaigns

When you publish a campaign, its content and URL may become publicly accessible, indexed, copied, or shared. You direct us to collect and deliver inquiries, questionnaire results, showing feedback, and visitor activity for your campaigns. You are responsible for your own use of that information, including your privacy notices, communications, retention, and compliance. You must use Home Values results and visitor activity only to serve buyers and sellers, and never to discriminate or steer. We do not verify leads, guarantee their quality, or guarantee delivery of any notification.

7. Email outreach and social posting

You may ask us to email contacts you provide, such as neighbors, buyers who made offers, or open-house guests. You are the sender of these messages. You represent that you have the right to contact each person, that each message is accurate and not misleading, and that you comply with the CAN-SPAM Act and other applicable laws. We send only messages you approve, add a postal address and unsubscribe link to marketing messages, and suppress addresses that unsubscribe. The Services do not send text messages.

If you connect social media accounts, you authorize us to publish the posts you approve to those accounts. You must follow each platform’s terms, and we are not responsible for a platform’s actions, including removal of posts or accounts.

8. Brokerages and teams

A brokerage or team account may include multiple agents. Depending on the access the brokerage grants, other members of that account may view and manage listings, campaigns, leads, and reports created within it. If an agent leaves a brokerage, content created within the brokerage’s account remains with the brokerage unless the brokerage and agent agree otherwise. You are responsible for resolving ownership disputes between agents and brokerages.

9. Custom domains

If you connect a domain, you must own or control it and keep its registration and DNS records current. We are not responsible for outages or loss caused by domain expiration, DNS changes, or your registrar.

10. Spatial and on-site services

Spatial packages may include on-site 3D capture performed by Stateli or independent capture partners. You are responsible for obtaining the homeowner’s and any occupant’s permission, arranging access, and securing valuables and pets. Scheduling, rescheduling, and cancellation terms are those communicated when you order. Delivery times are estimates. Capture partners are independent contractors, and to the extent permitted by law, Stateli is not liable for their acts on site beyond the amount you paid for the affected package.

11. Acceptable use by visitors

Anyone viewing a campaign page or using a link we send must provide truthful information, must not submit unlawful, abusive, or discriminatory content, and must not scrape, disrupt, or misuse the Services. Showing feedback you submit may be shared with the listing agent and, in summarized form, with the seller.

12. Subscriptions, fees, and refunds

Subscriptions. Access to the Services is sold as a subscription. Your plan, price, billing period (such as monthly or annual), included features, and usage limits are those shown when you subscribe or in an order form or invoice. Subscription fees are billed in advance at the start of each billing period.

YOUR SUBSCRIPTION RENEWS AUTOMATICALLY AT THE END OF EACH BILLING PERIOD FOR THE SAME LENGTH OF TIME, AND WE WILL CHARGE YOUR PAYMENT METHOD THE THEN-CURRENT FEE, UNTIL YOU CANCEL.

Cancellation. You may cancel at any time using the cancellation option in your account, if available, or by emailing legal@stateli.com from your account email. Cancellation takes effect at the end of the current billing period, and you keep access until then. If we offer a free trial, your paid subscription begins and you will be charged when the trial ends unless you cancel before then.

Price changes. We may change subscription prices. We will notify you at least 30 days before a new price applies to your subscription, and it will take effect at your next renewal. If you do not agree, you may cancel before that renewal.

Refunds. Except where required by law, fees are non-refundable, including for partial billing periods, unused features, or campaigns you did not publish. Spatial packages and other add-ons are billed separately on the terms shown when ordered and are non-refundable once work begins.

Payment. You authorize us and our payment providers to charge the payment method you provide for all amounts due, and you must keep it current. If a payment fails, we may retry the charge and may suspend your access, including taking published campaign pages offline, until the balance is paid. Fees exclude taxes, and you are responsible for applicable taxes other than taxes on our net income. Overdue amounts may accrue interest at the lesser of 1.5% per month or the maximum lawful rate, plus reasonable collection costs.

After cancellation. When your subscription ends, your campaign pages, custom domains, and connected integrations may stop working, and we may delete your content after a reasonable period. Download anything you want to keep before your subscription ends.

13. Stateli property and feedback

The Services, including our software, templates, designs, interfaces, branding, and documentation, are owned by Stateli or our licensors. Except for the limited right to use the Services under these Terms, no rights are granted to you. If you provide ideas or suggestions, you grant us a perpetual, irrevocable, worldwide, royalty-free right to use them without restriction or compensation.

14. Third-party services

The Services rely on or link to third-party platforms, AI models, data sources, hosting, email, and social networks. Their terms and privacy practices govern their services. Stateli is not responsible for third-party services, content, availability, or acts, and integrations may change or stop working without notice.

15. Suspension and termination

You may stop using the Services at any time and cancel your subscription as described in Section 12. We may suspend, restrict, or terminate access, remove content, or take other protective action if we reasonably believe you have violated these Terms, created risk or liability, failed to pay, used the Services unlawfully, or threatened the security or reputation of the Services or another person. Where practical, we will give notice. Provisions that by their nature should survive termination will survive, including ownership, licenses, payment obligations, disclaimers, indemnity, liability limits, and dispute terms.

16. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES AND ALL CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITH ALL FAULTS AND WITHOUT WARRANTIES OF ANY KIND. STATELI DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ACCURACY. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT THEY WILL PRODUCE ANY INQUIRY, SALE, LISTING, REVENUE, OR OTHER RESULT.

Stateli is a marketing technology provider, not a real-estate broker, agent, appraiser, architect, surveyor, inspector, law firm, or fiduciary. We do not list, verify, appraise, inspect, or sell real property, do not schedule showings, and do not provide legal, financial, brokerage, or appraisal advice.

17. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, STATELI AND ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES; LOST PROFITS, REVENUE, DATA, GOODWILL, OR OPPORTUNITY; OR CLAIMS ARISING FROM USER CONTENT, GENERATED CONTENT, LEADS, THIRD-PARTY SERVICES, OR UNAUTHORIZED ACCESS, EVEN IF ADVISED OF THE POSSIBILITY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL LIABILITY OF THE STATELI PARTIES FOR ALL CLAIMS RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) $100 OR (B) THE AMOUNT YOU PAID STATELI FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY.

Some jurisdictions do not allow certain exclusions or limitations, so parts of this section may not apply to you. In that event, liability is limited to the greatest extent permitted by law.

18. Indemnification

To the maximum extent permitted by law, you will defend, indemnify, and hold harmless the Stateli parties from all claims, damages, losses, penalties, fines, costs, and expenses (including reasonable attorneys’ fees) arising out of your User Content, including any claim that it infringes a copyright or other right of a photographer or other third party; your use of the Services or Generated Content; any campaign, property, lead, email, or social post; your breach of these Terms; your violation of law, MLS rules, professional duties, or third-party rights; or the acts of anyone using your account. We may control the defense of any indemnified matter, and you will not settle a claim that imposes obligations on a Stateli party without our written consent.

19. Dispute resolution and individual arbitration

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES INDIVIDUAL ARBITRATION AND WAIVES JURY TRIALS AND CLASS OR REPRESENTATIVE ACTIONS.

Before filing a claim, the complaining party must send written notice describing the dispute and requested relief to legal@stateli.com or to the postal address below. The parties will attempt in good faith to resolve the dispute informally for 30 days.

Except for small-claims matters and requests for injunctive relief involving intellectual property, confidentiality, security, or misuse of the Services, any dispute relating to these Terms or the Services will be resolved by binding arbitration administered by the American Arbitration Association under its applicable Consumer or Commercial Arbitration Rules. The Federal Arbitration Act governs this provision. Arbitration will occur on an individual basis in Dallas County, Texas, unless applicable rules require a different location or a remote proceeding. The arbitrator may not consolidate claims or preside over a class, collective, or representative proceeding.

YOU AND STATELI EACH WAIVE THE RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS, COLLECTIVE, MASS, OR REPRESENTATIVE ACTION OR ARBITRATION. If this waiver is held unenforceable as to a particular claim, only that claim will proceed in court after all arbitrable claims are resolved.

You may opt out of arbitration by emailing legal@stateli.com within 30 days after you first accept these Terms, including your full name, account email, and a clear statement that you opt out. Opting out does not affect the rest of these Terms.

20. Governing law

Texas law governs these Terms without regard to conflict-of-laws principles, except that the Federal Arbitration Act governs the arbitration provision. Any permitted court proceeding must be brought exclusively in the state courts in Dallas County, Texas, or the federal courts serving Dallas County, Texas, and each party consents to their jurisdiction and venue.

21. Changes

We may update these Terms. We will post the revised Terms and update the date above, and give additional notice of material changes where required by law. Continued use after the effective date means you accept the revised Terms. Changes to the arbitration provision apply only to claims arising after the change.

22. General

These Terms and any applicable order form or invoice are the entire agreement regarding the Services. If an order form conflicts with these Terms, the order form controls for that order. You may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition, reorganization, or sale of assets. If any provision is unenforceable, the rest remains in effect. The parties are independent contractors. We are not liable for delays caused by events beyond our reasonable control. Notices may be provided electronically.

23. Contact

Questions and legal notices may be sent to legal@stateli.com or to: